Terms of Service for ShotStep

Last Updated: March 9, 2026

These Terms of Service ("Terms") are a binding legal agreement between you and ShotStep ("ShotStep," "we," "our," or "us") governing your use of the ShotStep mobile application, the website at shotstep.com, and related services (together, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

• You must be at least 13 years old to use the Services.
• If you are under the age of majority where you live, you must have parental or guardian permission.
• By using the Services, you represent that you meet these requirements.

2. Services and Accounts

• The website is an informational marketing site. App accounts, coaching tools, logging features, and subscriptions are available through the mobile app.
• You must provide accurate and complete registration information.
• You must keep your login credentials secure and confidential.
• You are responsible for all activity under your account.
• Notify us immediately of any unauthorized use.
• We may suspend or terminate accounts for violations, fraud, abuse, security concerns, or legal reasons.
• You may delete your account at any time; data deletion follows our Privacy Policy.

3. Paid Subscriptions

Some coaching features require a paid subscription. Subscriptions are sold through Apple App Store or Google Play, not directly through the ShotStep website.

• Billing, renewal, cancellation, refunds, and payment method handling are governed by the applicable app store's terms and policies.
• Unless otherwise stated at purchase time, subscriptions renew automatically until canceled.
• You must manage or cancel subscriptions through your Apple App Store or Google Play account settings.
• We may use RevenueCat and similar service providers to validate and sync subscription entitlements.
• Prices, features, and subscription availability may change from time to time.

4. Coaching Features and User Content

• ShotStep allows players and coaches to create, store, and share practice and coaching records within the app.
• If you link with a coach or student, you authorize ShotStep to display the information needed to operate that relationship, including assignments, lesson notes, compliance, and related training history.
• You retain ownership of the content you submit, but you grant ShotStep a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content as needed to operate, improve, and support the Services.

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to the Services or related systems
• Reverse engineer, decompile, or disassemble any part of the Services except where law prohibits that restriction
• Use bots, scrapers, or automation to access the Services without permission
• Transmit malware, malicious code, or harmful content
• Harass, abuse, impersonate, or harm other users
• Interfere with the integrity, security, or availability of the Services

6. Intellectual Property

• ShotStep and its licensors own the Services, including the software, branding, designs, and related content.
• You may not copy, sell, resell, lease, or create unauthorized derivative works from the Services.

7. Coaching Disclaimer

ShotStep provides logging, tracking, analysis tools, and educational content for pickleball improvement. The Services are not a substitute for professional coaching, medical advice, or physical therapy. Consult qualified professionals for personalized instruction and health advice. Use the Services at your own risk.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY TRAINING OUTCOME OR ATHLETIC RESULT WILL BE ACHIEVED.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SHOTSTEP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR TRAINING OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIFTY DOLLARS ($50), WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless ShotStep and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through the Services

11. Dispute Resolution & Arbitration

Informal Resolution: Before filing any claim, you agree to contact us at legal@shotstep.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: If informal resolution fails, any dispute, claim, or controversy arising from these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration will be conducted in Maricopa County, Arizona, or remotely as permitted by AAA rules. The arbitrator's decision shall be final and binding.

Exceptions: Either party may bring claims in small claims court if eligible. Either party may seek injunctive relief in any court of competent jurisdiction for intellectual property infringement or unauthorized access.

12. Class Action Waiver

YOU AND SHOTSTEP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate claims or preside over any class or representative proceeding. If this waiver is found unenforceable, the entire arbitration agreement shall be void.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona.

14. Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the U.S. Export Administration Regulations and sanctions programs administered by OFAC. You represent that you are not located in, or a resident of, any country subject to U.S. embargo, and you are not on any U.S. government restricted parties list.

15. Apple App Store Terms

If you downloaded the app from the Apple App Store:

• These Terms are between you and ShotStep only, not Apple Inc. ("Apple").
• Apple has no obligation to provide maintenance, support, or warranty for the app.
• Apple is not responsible for any product liability claims or third-party intellectual property claims related to the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• You must comply with any applicable third-party terms (e.g., wireless carrier agreements) when using the app.

16. Google Play Terms

If you downloaded the app from Google Play:

• These Terms are between you and ShotStep only, not Google LLC ("Google").
• Google has no obligation to provide maintenance, support, or warranty for the app.
• Google is not responsible for any claims related to the app or your use of it.
• You must comply with Google Play's Terms of Service in addition to these Terms.

17. Termination

We may terminate or suspend your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination shall survive (including disclaimers, limitations of liability, indemnification, and dispute resolution).

18. Changes to Terms

We may update these Terms at any time. Changes are effective when posted. Material changes may also be communicated through the app, the website, or email when feasible. Your continued use of the Services after changes constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ShotStep regarding the Services and supersede all prior agreements and understandings.

21. Contact

Legal inquiries: legal@shotstep.com
General support: support@shotstep.com